One Management Issues. - 1 The Rank Xerox experience: benchmarking ten years on. - 2 The extended enterprise: the context for benchmarking. - 3 The role of competency questions in enterprise engineering. - 4 Developing performance networks to improve the benchmarking process action research for productivity improvement. - 5 Benchmarking the neglected element in total quality management. - 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project. - 7 Benchmarking the investment process of new technology. - 8 Free trade and ecology benchmarking as a method towards a sustainable future. - 9 From uncertainty to controllability learning and innovation. - Two Applications. - 10 Benchmarking. to be the best . - 11 Internal benchmarking: identifying best practices within a global enterprise. - 12 Benchmarking in Norwegian industry and relationship benchmarking. - 13 Technological benchmarking: a case study in product development by a small manufacturer. - 14 Benchmarking for implementing a new product strategy. - 15 Benchmarking of Tandberg Data against EFQM's assessment model. - 16 Benchmarking at Bang & Olufsen A/S. - 17 Strategic performance of the production system in a machine-tool building company. - 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation. - 19 Benchmarking of bid preparation for capital goods. - 20 Benchmarking in software development. - Three Modeling. - 21 How to improve company performances from outside: a benchmarking model. - 22 The use of process modelling in benchmarking. - 23 Introducing new technologies in organisations business model perspective. - 24 Modelling techniques for benchmarking in complex administration systems: an approach from a totalquality viewpoint. - Four Tools and Techniques. - 25 Benchmarking techniques. - 26 Customer value profiling: continuously benchmarking what matters most value delivered to the marketplace. - 27 An architecture for automated consultancy tools for benchmarking and implementing production planning and control software. - 28 Productivity measurement: methods and tools developed in TOPP (a productivity program for manufacturing industries). - 29 Compare your performance and practice with the world excellence: a prototype of a benchmarking system. - 30 Determination of what to benchmark: a customer-oriented methodology. - 31 The lean analysis of the business lean-factors and lean-characteristics. - 32 An integrated approach to software systems planning and selection based on CIMOSA-models. - 33 The material conversion classification. - 34 Fuzzy logic in team design. - Five Performance Indicators and Measurement. - 35 Indicators for the evaluation of organizational performance. - 36 TOPP a method for company self-assessment. - 37 Performance measurement an important tool in change process. - 38 Benchmarking as performance reference in a performance management model. - 39 ECOGRAI A method to design and to implement performance measurement systems for industrial organizations concepts and application to the maintenance function. - 40 Performance parameters to define lean production level in Spanish home appliance cluster: from component suppliers to assembling factories. - Six Group Work Reports. - 41 How to implement benchmarking. - 42 Modelling for benchmarking. - 43 Performance indicators. - Index of contributors. Language: English