Cancellations & Modifications

Cancellations 

In most cases it is not possible to cancel an order after it is placed as the fulfilment process begins immediately for most orders (exceptions such as for products with lead-times apply).

If you wish to try to cancel your order:

  1. Visit our Help Centre (by clicking back a page) and answering some quick interactive questions. 

If it is possible to cancel your order, the retailer will advise you that they have been able to do this. If they are not able to cancel, for example if your order has already been shipped, then you’ll need to wait for the delivery and return the goods using the information in the

Returns, Refunds and Exchanges FAQ. 



Modifications 

In some cases it may be possible to make basic modifications to your order, only if it has not yet been confirmed or shipped by a retailer. Basic modifications would include changing the size or colour of an item, or making a minor update to a delivery address. It is not possible to change one item to another where the value is different, or to change the delivery address entirely from one address to another.

If you wish to try to amend your order

  1. Visit our Help Centre (by clicking back a page) and answering some quick interactive questions. 

If they are not able to modify your order, for example if your order has already been shipped, then you’ll need to wait for the delivery and return the goods using the information in the Returns, Refunds and Exchanges FAQ. 

If the delivery address you entered was incorrect and you have been unable to update it then please click here for more information.