Finally The book that helps you deal with irrational impossible people. Oprahs Book Club 2.0 Lets face it we all know people who are downright irrational. No matter how hard you try to reason with them it never works. So whats the solution How do you talk to someone who just wont listen What can you do with an unrealistic boss an angry spouse or an overly emotional friend You cant win by ignoring the insanityand you cant argue it away. But you can stop it cold. Topranked psychiatrist and communication expert Mark Goulston shows you how in Talking to Crazy a lifechanging book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior along with scripts examples and exercises that teach you how to use them. Youll learn Why people act the way they do How instinctive responses can exacerbate the situationand what to do instead When to confront a problem and when to walk away How to activate the Sanity Cyclewhich quickly transforms you from threat to ally How to use 14 simple but effective communication techniques including assertive submission flattery the kissoff and more And much more You cant reason with unreasonable peoplebut you can reach them. This powerful and practical book shows you how. show more