Troubleshooting Steps If the pairing fails, make sure you have signed in to the Google TV account on your SONY TV, then repeat the previous pairing steps. Make sure new batteries are inserted. Instructions of Pairing Please follow the following steps to pair this remote before using the voice search. Navigate to Settings -> Remotes & Accessories -> Remote Control -> Connect A New Remote. To initiate the pairing process, press and hold the "VOL -" button while simultaneously pressing the "Mic" button for 3-5 seconds. Advanced Voice Control With its advanced chip, this remote offers precise Bluetooth voice control from a long distance. Please make sure to follow the user manual to pair this remote before using the Bluetooth voice function. 1-Year Full Warranty We offer a 1-year full warranty to ensure your complete satisfaction with your purchase. If you need any product support, please navigate to your order in the order history, click "View order details" and "Ask Product Question". Four Streaming HotKeys Quick access to the four most popular streaming channels, including Netflix, YouTube, Video, and Disney Plus with just one click for convenient viewing. In comparison, other replacement SONY remotes usually only have two hotkeys.