1 Introduction. - 2 Process Technology. - 2. 1 Process Modeling. - 2. 2 Process Descriptive Views. - 2. 3 Process Meta-Models. - 2. 4 Process Model Analysis. - 3 Workflow Technology. - 3. 1 Workflow Enactment Paradigms. - 3. 2 Workflow Execution System Guarantees. - 3. 3 Description Languages. - 3. 4 Software Architecture of the Workflow Enactment Service. - 3. 5 Security Considerations. - 3. 6 Implementation Issues. - 4 Transactional Aspects of Workflows. - 4. 1 The need for a workflow transaction model. - 4. 2 Traditional Transactions. - 4. 3 Correct Execution of Traditional Transactions. - 4. 4 Extended Transaction Models. - 4. 5 Meta-models for Extended Transactions. - 4. 6 Towards Transactional Workflows. - 5 Ongoing Research in Workflow and Process Automation. - 5. 1 Overview. - 5. 2 Process Handbook Project. - 5. 3 Process Interchange Format. - 5. 4 METEOR Multiparadigm Transactional Workflow. - 5. 5 APRICOTS. - 5. 6 Exotica Project. - 5. 7 MENTOR. - 5. 8 MOBILE. - 5. 9 Panta Rhei Project. - 5. 10 Interaction Coordination Nets. - 5. 11 VORTEL Teleservice for Workflow Management. - 5. 12 WIDE Consortium. - 5. 13 The TriGSflow Model. - 5. 14 COACT Model. - 5. 15 Microsoft MAPI-WF. - 5. 16 Database representation of workflows. - 5. 17 OPERA. - 5. 18 Migrating Workflows. - 6 State of The Industry. - 6. 1 Overview of Current Products. - 6. 2 Workflow Management Coalition. - 6. 3 Shortcomings and Limitations of Current Products. - 6. 4 Shortcomings in technology support for processes. - References. Language: English